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Issue 2

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About Us & Our Returns/Refunds Policy


We at Nanny M's Mobility Scooters are a family run business and for others, business is business and is just a way of earning a living but not so much for us. In this case we as a family opened the business in memory of our very close relative who unfortnately was involved in a tragic accident and passed away.

Nanny M who passed away was loved dearly and was a pillar of the local community, respected and liked by everyone. By naming the shop and business in her name we are always reminded of her, this is reflected in our customer service where every customer is treated as an extended family member. How we came about this business was because the director of the company (Lee Newman) had previously given Nanny M a mobility scooter and saw the look on Nanny M's face when this scooter was going to give back so much freedom, realising only then that for housebound people independance is so important. As a family run mobility firm we would like to offer the public and companies all over the UK, Ireland, and Europe not only cheaper prices but the services as well.


YOU DESERVE!

When you next consider your arrangements for mobility services, we would welcome you with open arms, help you with anything and everything that you wish.


OUR PROMISE TO YOU

Once you have made a purchase with Nanny M's you automatically become an extended family member for life! Nanny M's promise each and every customer a lifetime of free advice and the best customer service you require. If you have made a purchase / rental of any powered mobility product we promise that if anything was to go wrong in the near future and your powered mobility product needs repaires we will ALWAYS offer you a powered product to use whilst your product is being serviced / repaired, even if it's for one day you will always be mobile.

CUSTOMER SATISFACTION IS OUR MAIN PRIORITY!!


Payment and Refunds


In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your order, packing, postage and delivery charges and any other charges that become due to us under these terms. Refunds, if applicable, will only be made using the payment gateway and/or to the card originally used for payment.

*RETURNS POLICY*

Cancellation Rights
Consumers have the right to cancel orders for goods or services that have been placed on nannymsmobilityscooters.com and/or nannymsmobilityscooters.co.uk for up to 7 working days after the date on which the item(s) are delivered. This is called the 'cooling off period'.

This right does not apply to certain items such as:

  • Any appliance that is made from materials that may be distorted if worn
  • Any item which requires us to provide a service before approving the item for supply - provided that we have begun to provide the service with your agreement.
  • Any item that is made or customised to order.

To exercise your cancellation right, you should follow the instructions in 'How to Return Items' below.

You have a legal responsibility to keep the items in reasonable condition and in your possession until they are returned to us. This includes, for example, keeping any hygiene seals and clear plastic wrappings in place.

IMPORTANT NOTE
Your rights under the Distance Selling Regulations are to have the opportunity to inspect items you receive from us. Unless it is necessary to remove any hygiene seal or wrapping to inspect or assess an item, removal of such packaging shall be deemed to constitute a failure on your part to keep the items in reasonable condition and you will be in breach of your legal obligations. We are entitled to exercise our statutory rights in recovering any losses we incur in this respect.


Once we receive notice from you that you wish to cancel your order we will refund the purchase price for that item together with the packing and postage / delivery charge you paid to us for that item (if any). If you paid for one of the special delivery options such as Next Day Delivery we will only refund the basic delivery charge that would have been payable for that item. You will have to pay the cost of returning the item to us.

If you wish to cancel an item after the cooling off period, provided you return the item to us within 7 days of the end of the cooling off period and in re-sellable condition we will refund the purchase price you paid for that item. We will not refund the packing and postage / delivery charge you paid to us for that item and you will have to pay the cost of returning the item to us.

Damaged and Faulty Items
If any item we have supplied is damaged on receipt or, within 6 months of supply, develops a fault, we will ask you to return the item to us for inspection. We will then replace or repair the item free of charge or refund the price you paid for it together with any packing and postage / delivery charges you paid to us for delivery of that item provided the item is unable to be fixed/repaired. If you paid for one of the special delivery options such as Next Day Delivery we will only refund the basic delivery charge that would have been payable for that item. You may have additional manufacturers' warranties with some products such as electrical items giving you additional rights and you should check these carefully.

How to Return Items
Damaged and faulty items. To return a damaged or faulty item you must follow the instructions on the Shipment Note included in the delivery. For small damaged and faulty items that you return to us we will provide a freepost address which will be of no cost to you.. For large, extra large or high value items we will normally offer to collect them from you again at Nanny M's Mobility's cost.

Cancelled Items
To return an item you wish to cancel you must follow the instructions on the Shipment Note included in the delivery. You may return the items to us by your own preferred method. However, if you require us to collect the item, you will need to contact Nanny M's directly.


Company Details


Company Legal Registered Name
Mr T's Family Run Mobility Scooters Ltd

Place Of Registration
Croydon

Registration Number
08691929

Registered Office
              Office 7 35-37 Ludgate Hill                                        City Of London                         EC4M 7JN

Contact Number
01883 818 729

Email
nannyms@mail.com